FAQ

To place an order simply follow these steps:

1. Browse. Browse through our product categories and view more details on each product page.

 2. Select. Select your size and color (if the option is available) and add your chosen item to your shopping bag by clicking on the ‘BUY’ button.

 3. Review before purchasing. Review the items you have selected by clicking on your shopping bag displayed as ‘BAG’ at the top of any page. To delete an item from your shopping bag, click on the ‘DELETE' next to the item.

 4. Purchase. Finalize your purchase by clicking on ‘CHECKOUT’ and following the instructions for providing your shipping address and payment information.

You can return any product purchased on Giuseppezanotti.com and receive a refund. Shipping for returns is free of charge. You must ship the product you intend to return within 30 days from the date of delivery. Products cannot be returned after 30 days from the date of delivery. You can return an item by going to the Returns & Exchanges section.

You can see which sizes are available in either of 2 ways. You can choose the category of product you are interested in and filter to display by size. The other way is to go to the detailed information page of each product where available sizes are displayed.

The wishlist does not make any reservations. Your selected wishlist item will remain there until you remove it. If an item in your wishlist is no longer available, ‘Sold Out’ will be displayed. To ensure that you get the size and product you want, you’ll need to make a purchase.

You can place an order without registering. When you check out simply choose to make your purchase as a ‘guest’.

There are advantages to registering at the Giuseppe Zanotti store, so we do recommend you take a minute to register.

For future purchases you can check out without having to re-enter your payment information and address information; you can save items to your wishlist, track your orders directly form ‘my account’, review your order history and make changes to or organize your personal details.

After you have placed your order on Giuseppezanotti online.com, you will receive an email confirming that your order has been received. If you do not receive a confirmation that your order has been received within 24 hours of making your purchase, please contact Giuseppe Zanotti Customer Service.

Immediately after your order is placed our payment security and operations teams will confirm the payment authorization, and the availability of the product you purchased. There might be a verification of the payment card data before shipping your order. This normally requires less than 24 hours, but delivery times may be subject to delay by consequence.

If the payment authorization is fully approved and the product is available, the next email you will receive from us will be to confirm your order has been shipped.

If there are any questions concerning the payment authorization or any issues regarding the item(s) you have purchased, you will be contacted by Giuseppe Zanotti Customer Service within 24 hours of your purchase.

At Giuseppe Zanotti we make every effort to ensure that orders placed with our online store are processed as soon as possible. So, as soon as an order is placed and authorized, the order information is sent to our fulfillment department for processing. Once the order information is sent for processing, changes are no longer possible.

If you wish to change your order after it has been placed, please contact Giuseppe Zanotti Customer Service. We make every effort to ensure that orders placed with our online store are processed as soon as possible. So, as soon as an order is placed and authorized, the order information is sent to our fulfillment department for processing. Once the order information has been sent for processing, changes are no longer possible.

We offer free returns, so if it is too late to change your order, you can simply send it back to us. Please see Returns and Exchanges for further information.

We cannot add a product to an order or combine two orders in the same delivery after the order has been placed on our website. If you would like to add an item to your order, simply place a new order for the item.

All Giuseppe Zanotti products originate in Italian sizes but are displayed in local sizes, which means UK size for UK, French size for France and Italian size for all other countries of the European Union. Just select your normal local size while shopping.

Different products may fit differently depending on the style. We offer free and simple returns.

If you are interested in knowing the size conversion, for your convenience we have provided a size guide for our shoes, accessories and ready-to-wear items.

Only product models and styles from the current online catalog are available for purchase. Products and models from previous seasons are generally not available.You can find items from previous seasons on our website Outseason.giuseppezanotti.com.

Giuseppezanotti.com currently delivers to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, United Kingdom, Australia, Canada, Hong Kong SAR China, United Arab Emirates, Qatar, China, Japan and the United States. If you want to change the delivery destination you can do so by selecting the desired country in this section of the website

You can changes you account details in the “My Account” section of the Giuseppe Zanotti online store. Simply log in to your account using your email address and the OTP code that is sent to you. Click on “Account Details” and update your information. Remember to “save” your changes.

If you have forgotten or lost your password, you will need to create a new one.

To create a new password, click Sign In on the top of each page, and hit there the link that says forgot your password?

You will be asked to enter the email address linked to your account. We will send you an email with a link to a page page where you can create a new password.

In case you no longer have access to the email address used for your Giuseppe Zanotti Account, please contact our customer service for assistance.

Yes. You can send any purchase as a gift simply by selecting the gift tab during checkout.

When you select your purchase as a gift, you can include a message that will be printed on a gift card that features a hand drawn illustration by the designer Giuseppe Zanotti. The card will be placed in an envelope inside the box. The box will be enclosed with a gift ribbon.

No price will be included in gift orders, for orders shipped to other countries, the price of the item will be indicated in the packing slip enclosed in the parcel as this is required for customs.

When you purchase an item as a gift, it is wrapped with gift ribbon around the Giuseppe Zanotti product box. You can also include a personalized gift card in the parcel, by indicating a personal message during checkout. Gift Wrapping is free.

The price of the product will not be visible on the packaging, except for gifts sent to Australia, Canada, China, Japan, Switzerland, Norway, the United Arab Emirates and Hong Kong SAR China, where the prices of the products must be visible on the invoice.

Sorry, but it is currently not possible to purchase gift vouchers from the Giuseppe Zanotti online store.

In USA state sales tax is applied in accordance with local regulations, no duties will be due. The Sales Tax, where applicable will be calculated in the Shopping Bag after you indicated the state where you want to ship your order.

If you ordered before 1 pm (from Monday to Thursday) your order will be delivered the next day. However, our anti-fraud department may made extra checks that sometimes cause a delay in the delivery of your purchase of one working day.

All orders placed after 1 pm will be delivered in two working days.

During sales periods the next day delivery is not guaranteed and shipments may be slightly delayed.

You can check your order status at any time by logging in to the Track your order.

You can change size, without changing the model and colour. You cannot exchange items with ones that are different from the item purchased originally. You can request a change of size by going to the Returns and Exchanges section.

You can return any purchase you make with the Giuseppe Zanotti Online Store for a full refund for items in as new condition. The return shipping is FREE. You must ship the item you wish to return back to us within 14 days of the date in which your order was delivered to you. Items returned to us after 14 days cannot be returned.

On the Online Returns & Exchanges page, it is only possible to exchange your purchase for a different size of that product. You can not exchange for style or color.

Yes. A return of an item purchased as a gift will result in a refund of the original purchaser’s credit card.
If you receive an item as a gift and wish to return it, simply follow the instructions on how to ship the item back, it is very easy and return shipping is free.

Items returned to us need to be 100% ‘as new’. This means they cannot be worn except to try on, and they cannot have any scratches on any part of the uppers or soles, have any dirt, scuff marks or excessive wrinkles.
We suggest that when you are trying on shoes before you’ve decided to keep them, you only walk on carpets in order to protect the soles of the shoes.
Items that are not ‘as new’ will not be accepted for return, and will be returned to you.

Tags affixed to products must not be removed if you plan to return your purchase(s). If the tags are removed, the products will not be accepted for exchange or refund.

When we receive your returned merchandise back to our Returns Center, we will inspect the products to make sure they are in “as new” condition. You will receive an email that the return was received and a refund was made to the credit card or PayPal account you used to pay for your order within maximum 14 days.

When we receive your returned merchandise back to our Returns Center, we will inspect the products to make sure they are in “as new” condition. You will receive an email that the return was received and a refund was made to the credit card or PayPal account you used to pay for your order within maximum 14 days.

As soon as the refund is made to the payment option you used for your order, you will get a confirmation email. I may take up to 14 days for the amount to show on your credit card statement. If you have paid your order with PayPal, a refund normally appears within 48 hours on your Paypal account.
The clearance date of the repayment will be the same as the initial payment to Giuseppe Zanotti. As a consequence, the party who made the payment will not suffer any loss in terms of bank interest.

Sorry, but we currently do not offer the possibility to return or exchange items purchased online to our stores. If you are not satisfied with your online order, you can return the item, return shipping is on us.